Customer Reviews
At South Texas Piping, we take great pride in the work we do and the relationships we build with our customers. Our commitment to excellence is reflected not just in the quality of our services but also in the feedback we receive from those we’ve had the privilege to serve. While we choose not to display fictitious entries here, we value and encourage honest feedback from all our clients.
Fast, honest, competent, and competitively priced. What more could you want! Replaced an outdated electric tankless water heater and did a great job.
The entire experience was great! From the first call I received to the time Keith left, he was honest, direct, constantly communicative and soooo pleasant. This is a rare experience for me and I have now found my “go to” guy. South Texas Piping, you have gold in Keith. I am now making an appt for other work I need done. Thank you!
Keith gave my in laws a new year warming experience by fixing the water heater. 😊He was very knowledgeable and nice. Although he had to reschedule, he came early the next day and gave us nice vibes and was helpful in showing us what he needed to do to get our water heater back up to code so he can work on it. He even gave us advise on what we needed to do and buy to patch up the gap in the roof so rainwater will not leak into the roof on to the water heater. We will definitely use his expertise again. This is an honest review. Hope to do business with him again in the future.
Service like none other! The team was extremely helpful, timely, professional, and simply exceeded my expectations. I’m beyond pleased with team, and will recommend them to everyone.
Keep up the great work, and thanks again for your assistance/service.
Amazing service!!! Keith was super honest about our sewage issue he did the job super well and fast made sure it was working correctly by going over it multiple times definitely recommend very humble gentleman!!
How We Collect Reviews
We gather feedback through a variety of channels to ensure transparency and authenticity in the reviews we receive. Our process includes direct feedback forms post-service, emails requesting reviews a few days after service completion, and encouraging clients to share their experiences on popular review platforms such as Google, Yelp, and others.
The Importance of Your Feedback
Your reviews are incredibly important to us. They not only help us understand what we’re doing right but also where we can improve. Each piece of feedback is an opportunity for us to grow and refine our services, ensuring that we continue to meet and exceed the expectations of our customers. We believe in the power of continuous improvement and your reviews play a crucial role in this process.
Responding to Reviews
We make it a point to read every review we receive and, where possible, respond to them. Whether it’s a word of thanks for a positive review or addressing any concerns raised in less positive feedback, we believe in the importance of engaging with our clients. This not only helps us maintain the high standards of our services but also fosters a sense of community and communication between us and those we serve.
Thank You for Your Trust
We extend our sincerest thanks to all our customers who have taken the time to share their experiences with South Texas Piping. Your trust in us to handle your plumbing needs is something we never take for granted. Whether it’s through a formal review or a personal recommendation to friends and family, we appreciate your support and feedback.
Learn More About Our Services
If you’re considering South Texas Piping for your plumbing needs and would like to learn more about our services and the experiences of our customers, we invite you to reach out to us directly. Our team is more than happy to provide references and more information about how we can assist you. Your satisfaction and peace of mind are our top priorities, and we look forward to the opportunity to serve you.